FAQs

Do you make your products?
All of our embroidered items are machine stitched & hand finished by us in our studio.

What does "Limited Run" mean?
Items marked "limited run" are rare artist collaborations that we've only made a limited number of. 9 times out of 10 our limited gear will not be restocked/reprinted/made again. So if you like what you see, grab it while you can.

How long will it take to get my stuff?
Orders are packed & shipped anywhere from 1-7 business days from when the order is placed. All of our embroidered items are made to order, so allow up to 7-10 business days for production. We are typically able to produce embroidered items in less time, but no guarantees. Orders are shipped out twice a week. 

Do you ship Internationally?
Yes, we ship worldwide. 

When can I expect my gear to arrive?
Orders within the U.S.: First Class Mail takes approx. 2-4 business days, Priority Mail takes 1-2 business days. International Orders: First Class International shipping can take anywhere from 7-21 business days and Priority Mail International takes 6-10 business days. You will receive a tracking number in an email once your order ships. All of this information and more can be found on the USPS website. These durations are all estimates provided by USPS and are only in effect once your order has shipped, not when your order has been placed.

What is your Return Policy?
Due to the limited & made to order nature of our goods, we do not accept returns or exchanges at this time. If you're concerned about sizing, contact us and we'll help you determine the right fit. If you've ordered the wrong size, reach out and we'll work to make it right.

Do you have a physical store or stockists?
Right now we only sell our goods from our online store. We're always looking to stock our goods in cool retail shops, so if you have local shop that you think would dig our gear, let us & them know! Also, check out our events page for our upcoming pop ups.

What is a "Ship Delay"?
A ship delay occurs when we go on break/vacation! If we're on break and there is a ship delay going on, it'll be announced on the homepage of the site, via Instagram, and on our SHIP DELAY info page - here.

Do you take custom orders?
No.

I want one of your items in a different color, will you make it for me?
No.

I want free stuff. Will you send it to me?
No, but every order comes with a free sticker & coaster (orders of $25+).

I want something but it's SOLD OUT. Will it be restocked?
Everything that we sell is small batch, meaning that we don't stock large quantities of anything. If we restock an item, there will still only be a small number of that item available, so cop it when you see it! If you have a question about a particular item, ask us.

For all other inquiries, contact us at hi@tvdad.co