Frequenty Asked Questions
Have a question or comment?
Feel free to reach out via our contact form here or you can email us directly at hi@tvdad.co
When will my order ship?
When will my order ship?
Allow up to 5 business days for processing prior to shipment. We typically ship out orders within a day or two of orders being placed, but we cannot guarantee this every time.
If you placed an order that contains a Made to Order item, please see the tab below.
USPS Shipping & Delivery Times
The information below reflects the estimated time an order will take to arrive once it has shipped and does not account for processing and production times.
If you have a time-sensitive order, contact us.
Within USA:
First Class Mail approx. 2-5 business days
Priority Mail approx. 1-3 business days
International:
First Class International approx. 7-21 business days
Priority Mail International approx. 6-10 business days
(We do not cover or pre-pay VAT & other international taxes)
You will receive a shipment confirmation email with tracking once your order ships. All of this information and more can be found on the USPS website.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide.
How long do "Made to Order" items take?
How long do "Made to Order" items take?
Many of our hats are made to order and are physically stitched in-house by us. These items can take up to 3 weeks for production.
All items within the same order will ship together, so any order containing a made to order item will take more time prior to shipment.
Can I pick up my order?
Can I pick up my order?
Yes, we offer in-person pick-ups at our studio located in Hudson, NY.
Do you accept returns and/or exchanges?
Do you accept returns and/or exchanges?
While we do not regularly accept returns, refunds or exchanges, we are willing to make accommodations for certain instances.
Please reach out to us if you have an issue with an order and we can work it out. We want our customers to be happy!
Are sold out items ever restocked?
Are sold out items ever restocked?
Sometimes!
Many of our items are limited edition and won't ever be restocked or remade. However, we've been known to bring back some customer favorites every now and then!
So if you'd like to see us restock something that's sold out, hit us up.