FAQs

Do you ship Internationally?
Yes, we ship worldwide. 

How long will it take to get my stuff?
We pack & ship orders anywhere from 1-4 business days from when the order is placed.
All of our embroidered items are made to order - allow up to 7 business days for production. We are typically able to produce embroidered items in less time, but no guarantees. Orders are shipped out twice a week. 

But when can I expect my gear to arrive?
Orders within the U.S.: First Class Mail takes approx. 2-4 business days, Priority Mail takes 1-2 business days.
International Orders: First Class International shipping can take anywhere from 7-21 business days and Priority Mail International takes 6-10 business days. You will receive a tracking number in an email once your order ships. All of this information and more can be found on the USPS website

What is your Return Policy?
Due to the limited & made to order nature of our goods, we do not accept returns or exchanges at this time. If you're concerned about sizing, contact us and we'll help you determine the right fit. If you've ordered the wrong size, reach out and we'll work to make it right.

What is a "Ship Delay"?
So glad you asked - read this.

Do you make your products?
All of our embroidered items are machine stitched & hand finished in house.

Do you take custom orders?
No.

I want one of your items in a different color, will you make it for me?
No.

I want something but it's SOLD OUT. Will it be restocked?
Everything that we sell is limited stock, meaning that we don't stock large quantities of anything. If we restock an item, there will still only be a limited number of them available, so cop it when you see it. If you have a question about a particular item, ask us.

For all other inquiries, contact us at hi@tvdad.co